Shipping Policy

At Orange Alchemy, we are committed to delivering your skincare products safely and on time. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Time

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Locations: 4–7 business days
• Remote Areas: 5–10 business days

Delivery timelines may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• A standard shipping fee may apply to all orders. The applicable charges will be displayed during checkout.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Address Changes

Please ensure your shipping address is accurate before placing your order. Once an order has been dispatched, we may not be able to modify the delivery address.

Damaged or Missing Items

If your package arrives damaged or any item is missing, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product.

Delays

While we strive to deliver within the estimated timelines, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: daferitesh@orangealchemy.com