Return & Refund Policy

At Orange Alchemy, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of delivery, provided that:

• The product is unused, unopened, and in its original packaging.
• The product is in the same condition as received.
• Proof of purchase or order confirmation is provided.

Due to hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned, unless they were delivered damaged or defective.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.

Kindly provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

After verification, we will arrange a replacement or full refund, as applicable.

Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method within 5–7 business days.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare products
• Products damaged due to misuse or improper handling
• Gift cards or promotional items
• Products purchased during clearance or final sale, unless received damaged or defective

Order Cancellation

• Orders can be cancelled before they are dispatched for a full refund.
• Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility criteria.

Exchange Policy

We currently offer exchanges only for products received damaged, defective, or incorrect, subject to stock availability.

Contact Us

For any return or refund queries, please contact us:

Email: daferitesh@orangealchemy.com